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Scholarly Articles Research Alerting

Frequently Asked Questions



  • I HAVE RECEIVED NO RESPONSE.

    When you send your SUBSCRIBE message, you should receive a response within 24 hours. If no response has been received it may be because of the following:

    a) The message was sent to Webmaster@carfax.co.uk. The SUBSCRIBE message should always be sent to SARA@Carfax.co.uk

    b) You may have included other text in the body of the message. When subscribing you must only type the instruction SUBSCRIBE followed by the acronym i.e. if you wanted to subscribe to Journal of Youth Studies you would type SUBSCRIBE JYS

    c) When subscribing to a cluster, you need to make sure that you type the full name of the cluster followed by -C i.e. SUBSCRIBE LAW-C

    d) If there is more than one word in the cluster name you must separate each word with a hyphen i.e. SUBSCRIBE ADDICTION-SCIENCES-C

    e) Mis-configured Microsoft Mail systems.

    This is due to insufficient "Reply-To" addresses from either Microsoft Internet Mail or Microsoft Outlook Express mailers

    Here are step-by-step instructions which will help you to complete the reply to field:

    MS Internet Mail

    1. At the main program screen select "Mail" from the top menu bar.

    2. Choose "Options" from the pull-down menu. (It is the selection at the bottom of this menu.)

    3. A dialog box will pop up on your screen. This dialog box has several tabs along the top edge. Choose the tab labelled "Server."

    4. Here you will see text boxes with your e-mail account information. Near the bottom of the dialog box is a button labelled "Advanced Settings". Click on this button.

    5. Another dialog box labelled "Mail Server Advanced Settings" will now appear. Near the bottom of this box is a text entry box for "Reply To:" Put your e-mail address in this text box.

    6. Click on the "OK" button to close the dialog box.

    7. This will take you back to the "Options" dialog box. Click on the "Apply" button at the bottom in order to save these settings.

    8. Now click on the "OK" button to close this dialog box.


    MS Outlook Express

    1. The e-mail tab should be selected. Choose the e-mail account name from the list, and click "Properties". At this point you will be presented with a "dialog box" with 4 entry fields:

    Name:
    Organisation:
    E-mail address:
    Reply address:

    2. Complete each field with the appropriate additional information.

    3. Now click on the "OK" button to close this "dialog box".


  • HOW TO SUBSCRIBE TO MORE THAN ONE JOURNAL OR CLUSTER

    If you want to subscribe to a number of journals or clusters or a mixture of both, you only need to send one message. You will need to separate each SUBSCRIBE message by a character return; eg.

    SUBSCRIBE JYS
    SUBSCRIBE ADDICTION-SCIENCES-C
    SUBSCRIBE JIS
    SUBSCRIBE SHE

    If you are still having technical service problems and have been unable to resolve them by looking at the above Frequently Asked Questions, please e-mail webmaster@carfax.co.uk