2008 Impact Factor: 0.452
Ranking: 79/89 (Management)
© Thomson ISI Journal Citation Index 2009

Service industries generate over two-thirds of GNP and employment in developed countries, and their importance is growing in developing countries. We must understand how they have developed, are developing and how we can improve the management of services. Services industries include retailing and distribution; financial services, including banking and insurance; hotels and tourism; leisure, recreation and entertainment; professional and business services, including accountancy, marketing and law.

The Service Industries Journal, an international journal of service management, exists to improve our knowledge of service industries, service businesses and the effective management of services. This multidisciplinary journal was the first of its kind and has established a first class international reputation for the quality of its articles.

Peer Review Policy:
All articles in this journal have undergone rigorous peer review, based on initial editor screening and double-blind refereeing by three anonymous referees. No articles are commissioned for publication. Only those articles judged by the editors and referees to be of the very best quality and reporting research of the highest international importance will be published.