Agent Customer Services

Welcome to our Agents Customer Services page.

We have an Agent Account Management team who have overall responsibility for how Taylor and Francis deal with all agents that place orders for journals. Their roles include working with our agents to provide them the best possible service, improving our internal procedures and systems as well as keeping you updated.

Your team

Hannah Cox
Email: hannah.cox@tandf.co.uk
Phone: +44 2070176620

Lee-Ann Anderson
Email: lee-ann.anderson@tandf.co.uk
Phone: +44 2070177529

Rachel Crook
Email: rachel.crook@tandf.co.uk
Phone: +44 2070176327

ICEDIS

We have a number of agents who use our ICEDIS format for orders and renewals. There are many benefits to using EDI, if you would like to know more, please contact a member of our agents team using the above details.

Helpful links

Please use the links below to download a copy of the relevant document. These are updated regularly, so please consult these lists before submitting claims and queries.

• 2013 price list - institutional rates (PDF)
• Australian dollar 2013 price list - institutional rates (PDF)
• 2013 Taylor & Francis Journal Production Schedule (.xls)
• 2012 Taylor & Francis Journal Production Schedule (.xls)
• Countries eligible for Euro rate (PDF)
• Delayed Issues (.xls)
• In order for us to be able to publish our articles online as quickly as possible, we have a number of journals where the print publication schedule differs to the online.
  A list can be found here (.xls). If you have any questions about these journals, please contact your Agent Account Manager.

Pricing

For provisional pricing details for 2013, please go to our Pricing 2013 page

Claims

To submit a claim, please contact our claims department at the following email address, agents@tandf.co.uk and enter “Claim” in the subject line. If you have multiple claims please use the spreadsheet as a template, which you can email.

Agent E-Newsletter

Download the latest and previous newsletters on our Agent E-Newsletter page. If you wish to be added to our Agents E-Newsletter distribution list , please contact rachel.crook@tandf.co.uk.

Agents Discount

The Taylor and Francis agent discount policy is based on your turnover as well as set criteria linked to when your payments are received and how you send your orders to us.

If you would like more information on our policy please contact hannah.cox@tandf.co.uk.

Taylor & Francis Online Access

As soon as we your order and payment has been received and processed, online access is automatically fed through to the customer’s account on Taylor & Francis Online, saving both you and our mutual customer the trouble of having to request activation.

Should our mutual customer be experiencing any online access issues after this activation you can contact the Taylor & Francis Online Support team using the following email address: support@tandfonline.com, quoting the following information.

• Agent order Number
• Order Number (publisher ID number)
• Subscriber/Customer Number
• Full journal title(s)
• Year(s) of subscription
• Institution Name
• Full mailing address for where the subscription is delivered
• IP address/range

Taylor & Francis have a number of tutorial guides which can assist our mutual customers in managing their institutions Taylor & Francis Online account. Please direct them to the following webpage should they require further information, http://resources.tandfonline.com

Title-by-Title Archive

Institutional subscribers can now license access to content published prior to 1997 via the Title-by-Title Archive option. This cost-effective option allows our mutual customers to shape their library's archival collection on an annual, per title basis.

There are many benefits to the Title-by-Title Archive option:

• Discover articles that have shaped the research we see today
• Delve into over 1,000 online titles
• Explore established and influential content from 1996 back to the very first volume
• Tailor the content that you provide to your researchers

The Title-by-Title Archive can be licensed on an annual basis and is available in online only format. Should you require further information, please contact a member of our Agents Team.

Renewing

We will send you renewal reminders each year when your subscription is due to expire.
We offer a variety of simple methods to renew including a secure online payment facility. To renew online you will need a copy of your renewal notice to hand.

Thank you for visiting our Agents Customer Services page. We hope you have found the information helpful.

To ensure we continue to provide you with relevant and up to date information, please take the time to complete the following survey.

For any other customer queries, please visit the main customer services page.