Agent Customer Services
Welcome to our Agents Customer Services page.
We have an Agent Account Management team who have overall responsibility for how Taylor and Francis deal with all agents that place orders for journals. Their roles include working with our agents to provide them the best possible service, improving our internal procedures and systems as well as keeping you updated.
Hannah, Lee-Ann and Rachel work with all our agents for orders and renewals. Please feel free to contact them if you have any queries.
We have a number of agents who use our ICEDIS format for orders and renewals. There are many benefits to using EDI, if you would like to know more, please contact a member of our agents team using the above details.
Please use the links below to download a copy of the relevant document. These are updated regularly, so please consult these lists before submitting claims and queries.
For provisional pricing details for 2013, please go to our Pricing 2013 page
To submit a claim, please contact our claims department at the following email address, email@example.com and enter “Claim” in the subject line. If you have multiple claims please use the spreadsheet as a template, which you can email.
The Taylor and Francis agent discount policy is based on your turnover as well as set criteria linked to when your payments are received and how you send your orders to us.
If you would like more information on our policy please contact firstname.lastname@example.org.
Taylor & Francis Online Access
As soon as we your order and payment has been received and processed, online access is automatically fed through to the customer’s account on Taylor & Francis Online, saving both you and our mutual customer the trouble of having to request activation.
Should our mutual customer be experiencing any online access issues after this activation you can contact the Taylor & Francis Online Support team using the following email address: email@example.com, quoting the following information.
Taylor & Francis have a number of tutorial guides which can assist our mutual customers in managing their institutions Taylor & Francis Online account. Please direct them to the following webpage should they require further information, http://resources.tandfonline.com
Institutional subscribers can now license access to content published prior to 1997 via the Title-by-Title Archive option. This cost-effective option allows our mutual customers to shape their library's archival collection on an annual, per title basis.
There are many benefits to the Title-by-Title Archive option:
The Title-by-Title Archive can be licensed on an annual basis and is available in online only format. Should you require further information, please contact a member of our Agents Team.
We will send you renewal reminders each year when your subscription is due to expire.
Thank you for visiting our Agents Customer Services page. We hope you have found the information helpful.
To ensure we continue to provide you with relevant and up to date information, please take the time to complete the following survey.
For any other customer queries, please visit the main customer services page.