2010 Impact Factor: 1.071
Ranking: 81/144 (Management)
© Thomson ISI Journal Citation Index 2011

Service industries generate over two-thirds of GNP and employment in developed countries, and their importance is growing in developing countries. We must understand how they have developed, are developing and how we can improve the management of services. Services industries include retailing and distribution; financial services, including banking and insurance; hotels and tourism; leisure, recreation and entertainment; professional and business services, including accountancy, marketing and law.

The Service Industries Journal, an international journal of service management, exists to improve our knowledge of service industries, service businesses and the effective management of services. This multidisciplinary journal was established in 1981 as the first academic peer reviewed journal in the world devoted to services and service management. Since this time it has established a first class international reputation for the quality of its articles.

 

The Service Industries Journal publishes research that contributes to the development of theory and resulting best practices in services, including management, human resources, logistics, marketing, entrepreneurship, innovation, finance, internet-related and interdisciplinary approaches. Contributions are welcomed from around the globe and those that offer socially responsible viewpoints are particularly encouraged.

 

Peer Review Policy:
All articles in this journal have undergone rigorous peer review, based on initial editor screening and double-blind refereeing by three anonymous referees. No articles are commissioned for publication. Only those articles judged by the editors and referees to be of the very best quality and reporting research of the highest international importance will be published.

 

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